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Privacy Policy

Last updated: June 2026

Nuvem télécommunications inc. ("Nuvem", "we") places great importance on protecting your personal information. This policy, written in clear and plain language, explains what information we collect, how we use, share and protect it, and the rights available to you. It is established in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Person in charge of the protection of personal information

Nuvem has designated a person in charge of the protection of personal information, who ensures compliance with this policy and the law. Any question, access or correction request, withdrawal of consent or complaint may be sent to them:

  • Title: Person in charge of the protection of personal information
  • Email: info@nuvem.ca
  • Phone: 1-877-748-0318
  • Address: 1116 rue de la Durance, Quebec City (Quebec) G2N 1X2

2. Information we collect

We only collect the information necessary for our operations, in particular when you complete our contact, quote or job application form:

  • Name and contact details (email, phone, address);
  • Division concerned and details of your request or project;
  • For a job application: resume, cover letter and any document you send us;
  • Browsing data through cookies (see our cookie policy).

3. Means of collection

Information is collected directly from you, through the site's forms, by email or by phone. Our site uses cookies for operation and audience measurement; no non-essential cookie is placed without your consent. You can set or refuse cookies at any time (see our cookie policy).

4. Purposes of use

Your information is used only for the following purposes:

  • Respond to your requests and prepare your quotes;
  • Process your job application and contact you for recruitment purposes;
  • Follow up on our projects and business relationship;
  • Improve our site and services;
  • Meet our legal and regulatory obligations.

5. Consent

By submitting a form, you give free and informed consent for Nuvem to collect and use your information for the purposes described above. If we wish to use your information for another purpose, we obtain separate consent. You may withdraw your consent at any time by contacting our privacy officer (section 1); withdrawal is not retroactive. The information of a minor under 14 is collected only with the consent of the person having parental authority.

6. Disclosure to third parties and transfer outside Quebec

We do not sell or rent your personal information. It may be shared with trusted providers (for example, site hosting and form processing) only to the extent necessary to deliver our services and under contractual confidentiality commitments.

Some of these providers, including our hosting and form-processing provider (Netlify), may store or process your information outside Quebec, in particular in the United States. Before any such transfer, Nuvem carries out a privacy impact assessment (PIA) to ensure the information receives adequate protection, and frames the disclosure with appropriate contractual clauses.

7. Retention, destruction and anonymization

Your information is kept only as long as necessary for the stated purposes or for the period required by law. Once those purposes are fulfilled, it is securely destroyed or anonymized according to established criteria.

8. Security

We apply reasonable physical, administrative and technological security measures to protect your information against loss, unauthorized access, disclosure or any other breach, taking into account its sensitivity.

9. Your rights

Under Law 25, you have the right to:

  • access the information we hold about you;
  • have it corrected if it is inaccurate, incomplete or ambiguous;
  • withdraw your consent;
  • request the deletion or de-indexing of certain information in the cases provided by law;
  • obtain, in a structured and commonly used technological format, the computerized information you have provided to us (portability).

To exercise these rights, contact our privacy officer (section 1). We respond within the timeframes set by law.

10. Automated decisions

Nuvem does not make any decision about you based exclusively on automated processing of your information. Should such a practice be put in place, you would be informed and could request a review.

11. Privacy incident

In the event of an incident presenting a risk of serious harm, we will take the required measures, record the incident in a register, and notify the affected individuals and the Commission d'accès à l'information, as required by law.

12. Complaint to the Commission d'accès à l'information

If you believe your rights have not been respected, you may first contact our privacy officer (section 1). You also have the right to file a complaint with Quebec's Commission d'accès à l'information: www.cai.gouv.qc.ca.

13. Changes

We may update this policy. Any update will be posted on this page with the revision date.